Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Delays in shipping may occur during high volume times of the year and/or carrier delays that are out of our control.  When possible Casa Buen Amigo will alert for of such delays.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Casa Buen Amigo offers free shipping with a purchase above $75 dollars or as specify during limited time promotions.

 

Shipping option	Estimated delivery time	Price
USPS Ground Advantage	2 to 5  business days	Weight
USPS Priority Mail	1 to 3 business days	Weight
Option USPS Priority Mail Express	X to X business days	Weight

 

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Casa Buen Amigo is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@casabuenamigo.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that at this time only USPS is able to ship to P.O. Boxes.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@casabuenamigo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at infora@casabuenamigo.com.